Cookie Policy
Last updated: 13/10/2026
1. What Are Cookies
Cookies are small text files stored on the user's device when visiting a website. They are used to improve the browsing experience, remember preferences, and collect information about site usage.
2. Data Controller
Gabriele Ferrari
VAT: IT03615520362
Email: privacy@smartchatassistant.com
3. Cookies Used
3.1 Technical Cookies (Essential)
These cookies are necessary for the Platform to function and cannot be disabled.
| Name | Purpose | Duration |
|---|---|---|
| PHPSESSID | User session and authentication | Session |
| csrf_token | CSRF attack protection | Session |
| public_lang | Language preference for public pages | 1 year |
3.2 Functional Cookies
These cookies allow remembering user preferences.
| Name | Purpose | Duration |
|---|---|---|
| user_locale | Interface language preference | Session |
3.3 Third-Party Cookies
The Platform may use third-party services that set their own cookies:
| Service | Purpose | Policy |
|---|---|---|
| Google Fonts | Loading web fonts | Google Privacy |
| Stripe | Secure payment processing | Stripe Privacy |
| Google OAuth | Google authentication | Google Privacy |
4. Chat Widget Cookies
The chat widget embedded on our users' websites uses:
- localStorage (session_id): to maintain conversation continuity. This is not a cookie but local browser storage.
- localStorage (consent): to store the data processing consent given by the Visitor.
This data remains in the Visitor's browser and can be deleted at any time by clearing site data.
5. Managing Cookies
You can manage cookie preferences in several ways:
- Browser settings: all major browsers allow you to block or delete cookies from settings.
- Manual deletion: you can delete stored cookies at any time.
Instructions for major browsers:
Note: disabling technical cookies may compromise Platform functionality (e.g., authentication and CSRF protection).
6. Updates
This Cookie Policy may be updated periodically. Changes will be published on this page with an updated last modification date.
7. Contact
For any cookie-related questions, contact us at: privacy@smartchatassistant.com